Asternic, the creator of the popular Flash Operator Panel, has released a new Call Center Stats package.

Asternic Call Center Stats is a package to analyze your Asterisk PBX queue_log files and display asterisk queue information in real time on a web page.

There are several reports with nice flash graphics and option to export to pdf and csv (Excel).

There are two versions, a free GPLv3 licenced and a commercial one

The commercial version includes several more reports, user levels and access, realtime parsing of queue_log, ability to listen to call recordings via streaming, etc. I can provide access to an online demo upon request.

Source: Asternic